Support
How can we help?
Write to us and include your device code — you will find it on the start screen of the app and in Settings → Device.
Contact
Email:
[email protected]We can help with the app, your device code, the trial and purchases. We cannot help with channels or playlists — for those, contact your content provider.
Quick fixes
- The playlist does not appear on the TV: open Star Player and choose “Check now”, or restart the app.
- “Wrong username or password”: check the details with your provider and save them again on starplay.app/device.
- Bought on Google Play but the app is still locked: choose “Restore purchase” on the TV with the same Google account.
- Paid on the web: the device unlocks within a minute (crypto after the network confirms the payment). If it does not, write to us with the device code and the invoice number.
Copyright complaints
Star Player does not host or provide content. If you believe the app is being used with content that infringes your rights, write to us with the details and we will look into it.